MAKE A CUSTOMER, NOT A SALE
Returning customers spend approximately 33% more than new ones.
Ensuring that your customers are effectively Onboarded, Engaged, and have fully Adopted your solutions is just the beginning.
To build a brand, you need to leverage the increased value of devoted customers with a powerful retention strategy and customer loyalty program.
Our retention strategies use metrics and benchmarks to compare periods, spot trends, identify risks and help your customers' progress towards their goals. We can help you to build brand loyalty, increase customer satisfaction, develop long-term relationships and maximize customer lifetime value.
Our framework unlocks insights into the health of your accounts by using Customer Satisfaction (CSAT) and retention surveys, Net Promoter Scores (NPS), and Engagement and Adoption data.
At Suite XIII we help our clients to understand what their clients want and need from them. Our clients receive a significant competitive edge by focusing on the factors that are essential to success.
Lowering your customer churn rate by 5% can increase your profitability by 25-125%.
It is 6 times more expensive to win a new customer than to retain an existing one.
68% of customers will leave a brand because they were unhappy with the service they received.