Retain

MAKE A CUSTOMER, NOT A SALE

Returning customers spend approximately 33% more than new ones. Leverage the increased value of devoted customers with a powerful retention strategy and customer loyalty program.

At Suite XIII we help our clients to understand what their clients want and need from them. Through customer research and in-depth consulting models, our clients receive a significant competitive edge by focusing on the factors that are essential to success.

 
Lowering your customer churn rate by 5% can increase your profitability by 25-125%.
It is 6 times more expensive to win a new customer than to retain an existing one.
68% of customers will leave a brand because they were unhappy with the service they received. 
 
Renewal Calendar

Educate
Resolve Issues
Customer Feedback
Monitor Churn
Loyalty Program